In an effort to safeguard the welfare and livelihoods of its employees, Hyundai-Sime Darby Motors (HSDM) has launched its initiative to offer subsidies for its dealers and sales consultants to alleviate their financial constraints during the Movement Control Order (MCO) period.
Firstly, a monthly Hardship Allowance will be provided to Hyundai sales consultants from April to June 2020. Sales consultants who have been in service for more than three months, and are not serving notice, will be eligible for this allowance scheme.
Dealers meanwhile will be offered financial subsidies for online marketing expenses, as well as for the purchase of hand sanitisers, disinfectants, and thermometers for the use at their sales and service outlets during the Conditional MCO period.
HSDM Managing Director, Low Yuan Lung said, “The pandemic has badly affected the auto sector. We understand the hardship of our dealers and sales consultants, and we hope the subsidy will help ease their financial burden and help with the cost of health and safety measures at all authorised Hyundai sales and service outlets.”
The company reassures customers that strict health and safety measures are already in place at all reopened service outlets. The new standard operating procedures (SOP) will also be enforced at the other sales and service outlets, which the company says will soon resume operations.
The health and safety guidelines include hand sanitisation and temperature checks for all individuals at premise entry points, regular disinfection of the premise, placement of hand sanitisers at all touchpoints, as well as placement of health information and reminders throughout the outlets to promote good hygiene practices.
Customers’ cars will be disinfected before and after their service, along with all new car handovers, and showroom display and test drive units. HSDM authorised dealers will also be implementing “contactless test drives”, as well as promoting the use of contactless payment methods – although cash payments will still be accepted.
HSDM previously announced the Hyundai Care warranty extension programme for customers affected by the COVID-19 pandemic. Hyundai vehicles with their warranty expiring during the MCO period will have their warranty extended by 30 days, calculated from the last day of the MCO period.
Similarly, vehicles with scheduled service due date falling during the MCO period will be given a 30-day grace period from the last day of MCO to carry out its service appointment to ensure validity of the warranty.