Hyundai Sime Darby Motor (HSDM) announced today that all of its Sime Darby Auto Hyundai (SDAH) service centres have resumed operations, after obtaining approval from the Ministry of International Trade and Industry to operate during the Movement Control Order (MCO).
In accordance to the MCO directives, only a minimal amount of personnel and customers are allowed in the service centre at one time. Therefore, service will only be carried out based on appointment only; no walk-ins will be allowed.
Additionally, all service centres will also adhere to strict health and safety guidelines, which includes social distancing measures, regular disinfection, and temperature screening for its staff and customers upon entry. Hand sanitisers will also be placed around customer touch points throughout the service centre.
To book an appointment, customers will have to contact the service centres directly. SDAH service centres are located at Ara Damansara, Petaling Jaya; Old Klang Road, Kuala Lumpur; Ipoh, Perak; Georgetown and Prai, Penang; and Skudai, Johor.
Operational hours during the MCO will be limited to 9 am to 4 pm on weekdays, and 9 am to 12 noon on weekends for all SDAH service centres except for outlets located in Penang. The Georgetown and Prai service Centres will be open from 8 am to 5 pm, and 9 am to 2 pm respectively.
Alongside the reopening of its service centres, HSDM has also announced its Hyundai Care warranty extension programme for those affected by the MCO, in tandem with the Hyundai Motor Company’s global efforts.
Hyundai vehicles with warranty expiring between the 18 March and 28 of April will receive a warranty extension until the 31st of May. In the event that the Movement Control Order is extended beyond 28 April, the warranty will be extended by 30 days, calculated from the last day of the MCO period.
Similarly, vehicles with scheduled service due date falling during the MCO period will be given a 30-day grace period from the last day of MCO to carry out its service appointment to ensure validity of the warranty.
HSDM Managing Director, Low Yuan Lung said in the announcement, “We understand our customers’ predicament of not having access to our service centres during this period, and they are probably worried about their warranty.
“With Hyundai Care, we wish to set their minds at ease with regards to their warranty eligibility. Not only do we care about our customers’ health and safety, we care about the ‘health’ and safety of their vehicles as well.”