UMW Toyota Motor (UMWT) has announced that its network of authorised Toyota and Lexus sales and service outlets located in areas observing the Conditional Movement Control Order (CMCO) will be open for business starting from today.
However, the company advises its customers to call their preferred outlets in advance to enquire on the operational hours, and to secure a prior appointment, as the opening of each outlet will be based on the approval and regulations by the respective local State Governments.
The company had previously acquired approval from the Ministry of International Trade and Industry (MITI) to resume operations during phase three of the MCO. The standard operating procedure (SOP) for daily operations issued by MITI, which includes measures such as social distancing, sanitisation of premises, and contactless payment methods, will be strictly enforced at all authorised Toyota and Lexus outlets.
UMWT President, Ravindran K. said, “We will follow the SOP strictly at all our Sales and Service Outlets for our customers’ peace of mind as well as to also protect our staff. It is hoped that our customers will understand the requirements which are necessary in the public interest and safety.”
As announced previously, all vehicles purchased from UMWT and its authorised dealers, with warranties valid and expiring during the MCO, will be automatically given a 30-day extension, calculated from the last day of the MCO – currently scheduled for the 12th of May.
For further enquiries, customers can contact Toyota and Lexus general enquiries hotlines at 1800-8-TOYOTA (869682) and 1-800-88-LEXUS (53987) respectively, Monday to Friday from 8 am to 5.30 pm. For emergency assistance, customers can contact Toyota 24Seven Road Assist at 1800-888-247.