UMW Toyota to reopen selected service centres during MCO

UMW Toyota (UMWT) has announced that it will reopen selected service outlets for the remainder of the Movement Control Order (MCO) after obtaining permission to operate from the Ministry of International Trade and Industry (MITI).

Following the announcement of the extension of MCO by the Prime Minister, MITI has allowed several industries – including car companies – to apply for permission to resume operations for the third phase of the MCO, currently in effect until the 28th of April.

However, UMWT reiterates that the service outlets will be operating at minimum capacity, catering for emergency and urgent service requirements only. All services during this period will be appointment-based only; no walk-ins will be accommodated during the MCO period.

Customers are advised to contact their respective nearest service centres to check if they are in operation, and to book suitable appointments before visiting the service outlets. UMW Toyota advices its customers to keep in mind the MCO restrictions on their travels to the service outlets.

The company says that it is making every effort to ensure the safety and protection of their customers. Social distancing measures (remaining at least one metre apart) will be enforced at the service centres during the MCO period to avoid possible transmission of the virus.

Customers requiring emergency assistance and enquiries during the MCO period may contact UMW Toyota at the following hotlines:

As announced earlier, Toyota and Lexus vehicles sold by UMWT with warranties valid and expiring during the MCO period will receive a 30-day warranty extension, calculated from the last day of the MCO.

UMW Toyota Motor President K. Ravindran said, “As we always place customer care as a top priority, all Toyota vehicles sent to our
service centres will receive a thorough inspection to ensure they are in good running order.

“However, we also urge customers to adhere to the regulations of the Movement Control Order and help to stop the spread of the COVID-19 virus.”


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