Volvo Car Malaysia (VCM) Managing Director Nalin Jain was delighted to announce that sales in 2020 was 1,950 units, surpassing last year by 67 units. This figure is a new record since the establishment of the company.
In a simple online broadcast earlier today, he also briefly mentioned that Volvo car sales in December 2020 was 30% better than the same month in the previous year.
Globally, Volvo Cars sold 661,713 cars (pending confirmation) in 2020, a decline of 6.2 per cent compared to 2019. Growth however was still seen in China and the USA.
With regards to what is in the pipeline for 2021, Mr. Jain said the company will further invest in digital transformation, with the aim to continuously improve the customer experience at all touchpoints. As for the introduction of new products, he declined to elaborate.
“We will continue to push for digital transformation to build a strong digital system to support our customer’s journey seamlessly – from the beginning of the buying process to owning a Volvo and the after-sales care that they need, while upholding our promise of professional service, leading safety technology and a caring mindset in everything we do,” he emphasized.
Recapping on key milestones in 2020, VCM kept themselves busy throughout the disruptive 2020. In terms of dealership network, the company added two new sales and service centres: the Sime Darby Swedish Auto in Ara Damansara and the Sebangga Mitsinbo Volvo in Kota Kinabalu, Sabah. The addition of these two 3S centres brings the total Volvo dealerships in Malaysia to 14.
Internally, the company also officiated the opening of a new regional training centre in Petaling Jaya at the beginning of 2020.
VCM also introduced the locally-assembled Volvo S60 T8 R-Design in May, immediately after the end of the MCO.
The ‘SELEKT’ certified used car program which includes a 1-year maintenance package together with 12-month warranty coverage was introduced a month later.
Recently, existing owners were also treated to terrific news, as hybrid battery warranty coverage on all PHEV models sold since 3 December 2015 has been extended to eight-years or 160,000 kilometres, whichever comes first.
For the latest revised price list of Volvo cars in Malaysia in reflection of the sales tax exemptions extended to the 30th of June 2021, click here.
