In light of the recent Covid-19 pandemic and the Movement Control Order, car showrooms and service centres have effectively closed their doors for business until the end of the month.
[UPDATE – 6:20pm] TC Euro Cars, distributor of Renault vehicles in Malaysia has announced that its showrooms and services will be closed till the end of the month.
But the show will go on through the Renault E-Store launched last month where customers can purchase of subscribe for a Renault vehicle online. From application to payments, customers can complete the entire process online at any time, without ever having to leave their homes.
TCEC is also offering the option of door-to-door delivery of each customer’s new or subscribed vehicle, which will be sanitised prior to the handover. However, deliveries will only take place after 1 April 2020.
Customers who require on-the-spot breakdown assistance will still be supported. Every TCEC employee still on essential duty will undergo daily health screening to ensure their safety and consequently enhanced peace-of-mind for customers.
For any assistance, customers can still contact 1800-18-8663 or connect with TCEC via chat, which will be supported by a team working from home Monday – Sunday, 8:00 am – 8:00 pm.
[UPDATE – 6:00pm] Mercedes-Benz Malaysia has just announced that all authorised dealers nationwide will be closed from the period of 18th March 2020 to 31st March 2020. All routine service and maintenance and/or repairs will not be carried out at dealerships. Customers with bookings will be contacted to reschedule.
The production plant in Pekan, Pahang will also seize operations. However, rest assured that the Service24h Roadside Assistance will remain operational for emergency breakdown and technical issues. Should there be any emergencies or urgent query relating to the vehicle during this period, kindly call 1-800-88-1133 for assistance.
Honda, Toyota, Nissan made their respective announcements with Mitsubishi Motors Malaysia taking to Facebook yesterday to announce that its showrooms and service outlets will be closed till 31st of March.
While its customer careline services will also be suspended, enquiries can still be sent to [email protected] For emergency assistance, contact Mitsubishi Assist 24Hrs at 1-800-88-2166 or 03-21610246. The company said updates will be posted on its social media page.
Perodua also announced suspension of all its operations which include those at their head office, manufacturing facilities, sales and service centres as well as Body and Paint outlets nationwide.
As such, new vehicle deliveries, servicing and Body and Paint services will only commence after the Movement Control Order is lifted. Those experiencing issues with their vehicles can contact Perodua Auto Assist toll-free at 1-800-88-5555.
Mazda also announced the temporary closure of its Kulim production plant, on top of the closure of its dealerships and service centres. For emergency service, contact their Zoom-Zoom line at 1-800-22-8080 or 1-800-18-8011 for their 24-hour roadside assistance service.
As for Volkswagen Passenger Cars Malaysia, the company reassured that if a customer’s service appointment happens to fall within the Movement Control Period, it will continue to honour the car’s warranty. This follows after the temporary closure announcement of dealerships and service centres across the country.
For customer care services, they can be contacted at 1-800-18-8947 or 1-800-88-2389 for roadside assistance. Further updates will be posted on the company’s official website, social media channels and the Volkswagen Cares app.