Tesla’s US charging network ranked highest in JD Power customer satisfaction study

Tesla’s charging networks – Tesla Destination chargers and Tesla Superchargers have been ranked highest in the US. The Tesla Destination level 2 charging network was given a score of 680 points, while the Tesla Supercharger network scored 739 points.

Both points are rated based on a 1,000-point scale, with the study rankings generated from American data analytics firm, JD Power. The study was specifically the company’s second annual US Electric Vehicle Experience (EVX) Public Charging Study, released in August 2022.

These scores have been given despite cases of dissatisfaction from many EV owners in the US. Among factors that have caused the dissatisfaction included inadequate charging infrastructure and non-functioning stations across many EV charging brands in the country.

Customer satisfaction recorded in the study was measured across 10 factors. This includes:

  • Ease of charging
  • Speed of charging
  • Cost of charging
  • Ease of payment
  • Ease of finding the charging location
  • Convenience of the charging location
  • Things to do while charging
  • How safe do the respondents feel at the charging location
  • Availability of chargers
  • Physical condition of the charging location.

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The study was done with the aim of examining consumer attitudes, behaviours, and satisfaction. Respondents involved in the study included up to a total of 11,554 battery electric vehicle (BEV) and plug-in hybrid electric vehicle (PHEV) owners.

Closer to home, Tesla Malaysia has laid out a plan to install its supercharger network throughout 12 locations in Malaysia. These locations will mainly cover the west coast with a high density in Klang Valley.

Just recently, the first of its supercharger stations in Malaysia has gone live. Located in Pavillion Bukit Bintang, the station is capable of providing charging rates of up to 250 kW. Rates are listed at RM1.25/kWh, and there are even ideal fees of RM4/min.

It has also been confirmed that the American EV maker will be opening its flagship outlets in the state of Selangor. This was announced by Malaysia Prime Minister Datuk Seri Anwar Ibrahim following a virtual meeting with Tesla chief executive officer Elon Musk in July this year.

Tesla’s entry into Malaysia has been piloted by the launch of the 2023 Tesla Model Y. With a starting price of RM199,000, a total of three variants are offered with the brand’s first EV in Malaysia. This includes the Model Y RWD, Model Y Long Range Dual Motor AWD, and Model Y Performance Dual Motor AWD.

Tesla Malaysia is also offering its customers free wall connectors, which costs RM2,880. And just like many free items on the market, this deal comes with certain terms and conditions. And one of the more important conditions is customers have to drop their orders for a Tesla vehicle by October 31 this year.

ALSO WATCH: Tesla Model Y finally in Malaysia, full EV from RM199k – 5 Things


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