Volkswagen Passenger Cars Malaysia (VPCM) has just announced a recall on models made between 2011 to 2015. The recall aims to rectify the hydraulic pressure accumulator within the 7-speed dual clutch gearbox caused by a product deviation.
The models affected include the Beetle, Cross Touran, Golf Mk 6 and Mk 7, Jetta, Passat (B7), Passat CC, Polo and Scirocco for a total of 12,732 vehicles. The recall does not affect Volkswagen models produced from 2016 onwards.
The recall by Volkswagen is due to the potential failure of the said component which can lead to pressure loss, interrupting power transmission between the engine and the gearbox.
The nationwide recall campaign will be done in phases to manage the number of cases. Affected owners will be contacted via mail with immediate effect. Alternatively, owners can visit the Volkswagen website to check if their vehicles are affected. Otherwise, owners are encouraged to call 1800-18-8947.
Subsequently, affected owners can contact any authorised Volkswagen service centre to have their cars inspected and parts replaced if necessary. Owners will not be charged for labour and replacement parts.
Additionally, owners will receive a free Volkswagen Care Plus (VCP) membership card as a token of appreciation. VCP is an exclusive program for owners with vehicles that are 5-years and older. Member privileges include three 20% service discount vouchers, Free 2-years Roadside Assistance and 24-hour on-site battery support.
“While we have identified the number of vehicles involved in this recall, it is possible that not all the vehicles will require parts replacement. This is a significant exercise for us and we would like to ensure that all these vehicles are inspected,” said VPCM, Managing Director, Erik Winter.
For more information on the campaign, visit www.volkswagen.com.my or call Volkswagen customer care at 1800-18-8947.