Following the resumption of service at its service centres, Honda Malaysia today announced that all outlets in its dealership network are now back in full operations starting 13 May.
The company reassures that preventive hygiene measures have been put in place and strictly enforced at all of its dealerships nationwide, in addition to the measures announced previously for its service centres. The new standard operating procedures are implemented in accordance to the guidelines announced by the Ministry of Health.
Individuals entering the premises will be subjected to temperature screening, and are required to utilise the hand sanitisers placed at the entrances. Anyone recording a temperature of 37.5 degrees celcius, or are exhibiting symptoms of fever, cough and shortness of breath will be advised to leave the premises to immediately seek medical attention.
The customer flow at all Honda dealerships have also been restructured to have a single entry and exit point, to facilitate in the check-and-control measures. High traffic areas and common touchpoints – including showroom vehicles – will be sanitised and disinfected on a daily basis.
All sales advisors and customers are required to wear face masks before engaging in any discussions – the face masks will be provided to customers at the entrance. Sales advisors will practice social distancing of at least 1 metre at all times. During demonstrations and explanation of interior features, the sales advisors will sit in the back seat to maintain social distancing.
For test drives, customers will be required to utilise gloves in addition to the face masks – both of which to be provided by the sales advisor. The sales advisor will also sit in the back seats at all times during the test drive to practice social distancing. All test drive vehicles are sanitised before and after each test drive.
During this period, Honda encourages its customers to utilise contactless payment methods or online banking to minimise contact.
Honda Insurance Plan renewals can also now be completed online, making it more convenient and safer at the same time.
As for new car deliveries, Honda Malaysia will be placing a guest limit of one person during the car delivery occasion to prevent crowding in the showroom. All new cars will also be sanitised thoroughly before delivery.
Other general hygiene measures include placement of hand sanitisers at all key locations throughout the premise, and ensuring good air ventilation by opening windows and doors every 30 to 60 minutes. Kids Zone and cafes at Honda dealerships will be closed temporarily during this period.
As announced previously, customers requiring servicing for their vehicles will have to make a prior appointment before their visit. This is done to limit the number of customers at the service centres to a minimum at any given time. All customer vehicles will be collected via a contactless drop-off mechanism, with all discussions conducted over telephone.
For customers with vehicle warranties affected by the Movement Control Order (MCO), Honda Malaysia will be extending the vehicle warranties expiring during the MCO period (18 March to 12 May) to 11 June 2020.
As for vehicles with service due dates within the MCO period, customers will be required to carry out their scheduled maintenance before 11 July 2020 to ensure the validity of their warranty.