Honda Malaysia has announced that it will gradually start operating its after-sales services at selected service centres in the country starting from today. The announcement follows the company’s receipt of approval from the Ministry of International Trade and Industry (MITI) to operate during phase four of the Movement Control Order (MCO).
While selected service centres will resume operation, Honda Malaysia says that its sales office, dealer showrooms, and manufacturing facilities will remain closed during this period.
The company reassures that all necessary measures are being taken at all of its premises nationwide to protect the safety and wellbeing of its customers and staff, in accordance to the guidelines set by MITI and other governing bodies.
Services carried out during this period will be on an appointment-only basis; no walk-ins will be allowed. All service outlets will also be commencing a contactless car drop service to maintain social distancing practices. Service advisors will follow-up with any discussions and updates via telephone.
All individuals – including customers and staff – will also be subjected to mandatory temperature screening upon entrance to the outlets. Any individual recording body temperature higher than 37.5 degrees celcius, or are exhibiting symptoms of fever, cough and shortness of breath, will be refused entry and advised to seek immediate medical attention.
The company also says that all service centres will be sanitised daily, and all personnel will be equipped with personal protection equipment. Hand sanitising stations will be set-up throughout the premises, and spaces will be marked for a minimum distance of 1 metre to adhere to social distancing measures.
Honda Malaysia Managing Director and CEO, Toichi Ishiyama said, “Honda Malaysia is truly inspired by the spirit of Malaysians especially all the frontliners to overcome the unprecedented situation. The journey to flatten the curve has been tough and extensive but we are together as one, staying home in order to have a better outcome for all.
“We will comply with the extension of MCO in support of the efforts taken by the Malaysian Government and people amid the current situation. At the same time, customers need to have their cars in good, reliable condition and hence, require maintenance service. […] The precautionary and control measures will be strictly implemented at Honda dealerships nationwide and our dealers are ready for uou with a safe environment during customer visit,” added Ishiyama.
Operations at the service centres will be resumed in stages. The updated list of all service centres selected to operate during this period is made available on Honda Malaysia’s website here.