BMW Moments will look to offer BMW owners with best-in-class services and privileges – ranging from financial solutions, care and assistance and lifestyle privileges – through three categories. They consist of BMW Support, BMW Care and BMW Privileges.
Harald Hoelzl, Managing Director of BMW Group Malaysia said, “At BMW, we have always been committed to providing our customers with first-class service that delivers the best-in-class ownership experience. We will continuously deliver the freedom to enjoy the promise of Sheer Driving Pleasure with peace of mind through innovative, industry-first products and services for our valued customers. Now, BMW Moments will allow us to better communicate and deliver the Complete BMW Premium Ownership Experience that we have to offer every customer.”
Available to customers 24 hours a day, 7 days a week, and just a mere call away, qualified specialists from the call centre will take care of absolutely everything that needs to be done in the event of a breakdown or accident.
The program offers lifetime phone assistance as well as comprehensive mobility services in case of an emergency or break down at no cost for new owners.
As part of the complete BMW Care package, all new BMW vehicles come with the manufacturer-backed BMW 5-Year Unlimited Mileage Warranty with Free Scheduled Service.
By extension, the programme also includes free scheduled service and maintenance for up to 100,000km. The scope of services with the warranty programme consists of engine oil changes to other vehicle checks.
The BMW 2-Year Tyre Warranty programme entitles owners to a comprehensive tyre protection plan that covers tyre damages caused by any sharp objects or by hitting the edge of a curb or pothole.
BMW Approved Star-Marked Tyres are the only tyres manufactured to the specifications and performance standards of a BMW vehicle.
BMW Privileges are offered via BMW White Card, BMW White Card Elite, or the BMW Excellence Club for the BMW 7 Series owners. Whether it’s receiving invitations to exclusive BMW events or a host of dining, shopping and lifestyle offerings, the BMW owners club is the gateway to an incomparable premium lifestyle.