The company will be honouring some 300 orders placed for various Isuzu D-Max models before the Movement Control Order (MCO) came into place in March.
Efforts are underway in the company’s plant in Pekan, Pahang to ensure that the new vehicles are speedily dispatched to dealerships around the country. As such, a new delivery process has been put in place to ensure customers and staff are well-protected.
Among the key protocols in place include a temperature record of every staff member prior to the start of each work day, compulsory use of surgical masks, disinfection of touch points in the outlets three times daily. Demo and customer vehicles are also disinfected after each human contact.
All visitors at every Isuzu outlet will be required to have their temperatures recorded while hand sanitisers and face masks will be made available. Customers who are due to collect their new vehicles will be informed of the delivery dates and appointed time of the handover by their sales advisors. This is to avoid crowding or prolong exposure in the outlet.
“The procedures in the Isuzu Delivery System have been revised somewhat to incorporate the recommendations of the Malaysian Government where dealing with the pandemic is concerned. We remain mindful that customers will continue to seek high-value Isuzu vehicles to serve their daily needs thus we endeavor to create the most conducive and safe environment for prospects, customers and our frontline teams,” said Isuzu Malaysia, CEO, Mr. Masayuki Suzuki.
Isuzu announced that vehicle warranties that expired during the MCO period will automatically enjoy a further 30 day extension from 13th of May 2020 while vehicles overdue for their scheduled maintenance during this period can be rest assured that their warranty will not be affected by the delay.