In line with the announcement by the Chief Secretary to the Government, Tan Sri Mohd Zuki Ali, on the reopening of various government counter services beginning the 1st of July, the Ministry of Transport (MOT) Malaysia has issued a statement regarding the operations of the Road Transport Department (JPJ) and Puspakom.
MOT reiterates that agencies under their purview will reopen counter services subject to 50% staff capacity, off-line services (cannot be done online), and by-appointment-only. Walk-ins are strictly prohibited.
To schedule an appointment at your nearest JPJ office, visit their Facebook page here.
For the JPJ, the counters will transact and offer the services except those that can be done online through the mySikap public portal or JPJ’s strategic partners that offer the department’s services. Currently, mySikap offers renewal of road tax (LKM), renewal of driving licence, application of driving licence, approval of accident-repaired vehicles and payment of summons among its listed 38 transactions.
Of that 38 in total, 11 transactions with higher security profile (eID Advance) that requires specific registration will still need one to physically be at the JPJ office for mySikap account registration and obtain a reference number.
Click here to see what is listed in mySikap transactions that JPJ is said to not proceed at its offices. The self-service kiosk, located at its offices at certain UTCs however will still operate as usual however it also requires a scheduled appointment.
As for Puspakom, the directive is similar with appointments to be made through Puspakom’s website and customer service hotline with their staff operating at 50% capacity.