In light of businesses resuming their operations amidst the Covid-19 pandemic, Goodyear Malaysia has announced its Zero Contact initiative to allow customers to avoid direct person-to-person contact when getting new tyres at any participating Goodyear Autocare centre.
“With Goodyear’s Zero Contact initiative, from the moment you drop-off your vehicle and up until you collect it, there will be zero direct physical contact between staff members and customers to minimise the risks of any potential spread. We decided to extend this programme in Malaysia, off the back of its success in the United States, Australia and other ASEAN countries,” said Goodyear Malaysia, Managing Director, Alex Ng.
We hope that through this programme, we continue to assure Goodyear’s loyal customers that we have taken all the necessary precautions for their personal safety and at the same time, remain committed to ensuring the safety of their tyres”, he added.
At the Goodyear Autocare centres, there will be specially-designated Zero Contact parking areas for customers to park their cars, as well as a drop box for them to place their car keys. The Goodyear Autocare employee will then proceed to collect the car.
Before returning the car to its owner, a 12-point vehicle safety check will be conducted on each car, followed by the disinfection of 12 major touch points. These are complimentary services to ensure that the customer’s car is safe to be driven once again, especially for those who have left their cars untouched for a long time due to the Movement Control Order.
When the customer collects his or her car at the Zero Contact parking area, they will receive a checklist placed in the car. This is proof of the thorough clean-up, as well as to notify them of any possible issue that the Goodyear Autocare staff may have found whilst conducting their checks, making it easy for customers to rectify it as quickly as possible.
Other precautionary measures will also be enforced at all Goodyear Autocare centres. For instance, staff members are required to sanitise and disinfect all public areas, facilities, as well as any tools and equipment three times daily.
The seats at the Goodyear Autocare centre will be marked for alternative seating, while standing markers will also be placed on the floor to ensure customers are standing one metre away from others when in a queue. Customers are advised to pay their services rendered via contactless payment options such as e-wallet, online banking or payWave.
Through the Zero Contact initiative, customers will have to first set an appointment with their preferred Goodyear Autocare centre via a phone call or WhatsApp available on Goodyear Malaysia’s website. Alternatively, visit their site via mobile and use the map to select the closest desired location. Once located, simply click on the WhatsApp icon to make an appointment with the selected Goodyear Autocare centre.
