Edaran Tan Chong Motor (ETCM) together with its aftersales service arm Tan Chong Ekspres Auto Servis Centre (TCEAS) has announced a product recall campaign for the fourth-generation fully-imported (CBU) Nissan Serena S-Hybrid (C26) to reprogramme the vehicle’s continuously variable transmission (CVT) control unit.
The recall exercise will affect 4,001 units of the fully-imported MPV on Malaysian roads, manufactured between September 2012 to November 2013. The locally-assembled (CKD) fourth-generation Serena S-Hybrid (C26), launched November 2014, as well as the CKD fifth-generation Serena S-Hybrid (C27) launched in May 2018 are not affected by this recall campaign.
All labour and parts replacement – if any – will be carried out free of charge for the vehicles involved by this recall campaign. The CVT CU reprogramming process will take approximately 45 minutes to complete.
Customers affected by the recall will be notified directly through TCEAS by letter, SMS, or WhatsApp, and are advised to call their nearest TCEAS outlet to make an appointment. Customers can also call the Nissan Customer Care Centre toll-free line at 1800-88-3838 to check if their vehicles are affected by this recall.
ETCM regrets any inconvenience caused by the recall exercise. All TCEAS outlets will have extended operation hours and are open on weekends and public holidays to ensure minimal disruption.