Edaran Tan Chong Motor (ETCM) has launched a new 3S centre with the company’s new Nissan Retail Concept (NRC) in Kota Bharu, Kelantan through its newly appointed dealer, Edaran Nuri Sdn Bhd.
The new Nissan Retail Concept features Nissan’s new corporate identity, with a red Nissan signage on the outside of the building. Aside from the “Nissan Drive” sales and consultation area, there’s also an exclusive delivery bay to enhance the customer’s new car delivery experience.
The new 3S centre has a built-up area of over 12,000 sq ft and is capable of displaying five Nissan vehicles with three service bays for after-sales services that can accommodate up to 15 vehicles per day. Other facilities on the premises include a cafe-style customer lounge, free WiFi, and a kid’s area.
“Customer satisfaction is our main priority, and it is important that we work closely with our dealer to serve our customers better. The Nissan Retail Concept is our commitment in providing customers with high-quality services and after-sales offerings from the minute they arrive,” said ETCM, Sales and Marketing Director, Mr Christopher Tan.
To alleviate customer concerns on the issue of hygiene, frequent disinfecting will be carried out at the showrooms and service centres throughout the day on all touchpoints including display and test drive vehicles, as well as all customer vehicles before and after service. During this period, ETCM encourages contactless payments.
The new 3S centre is located at Lot 6621, KM10, Jalan Pasir Puteh Pasir Tumboh, Kota Bharu, Kelantan. Operating hours are between 8:30 am to 5:30 pm from Saturday to Thursday, 8:30 am to 12:30 pm and 2:30 pm and 5:30 pm on Friday.
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