In light of the extension of the Movement Control Order (MCO) to the 28th of April, Mercedes-Benz Malaysia (MBM) has announced on Facebook that it will extend its service schedule and warranty grace period as a commitment to its customers during these uncertain times.
For vehicles where the scheduled service period due date falls between the 13th of March and 28th of April, customers will be given an extended grace period of sixty days post the end of the MCO to have their cars serviced. Cars serviced within this extended grace period will not be considered as having missed a scheduled service.
As for the warranty grace period, MBM said that it will continue to honour all vehicle warranties expiring between the 13th of March and 30th June 2020. The company urges customers to carry out all warranty repairs within sixty days of June 30.
In line with the MCO guidelines, all Mercedes-Benz authorised dealerships and service outlets across the nation will remain closed. However, the Service24h Roadside Assistance service will remain operational – for emergencies and urgent queries, customers are advised to contact the emergency hotline at 1-800-88-1133.