Shell Helix: Here’s how you can keep it real and authentic


Whether you’ve been misled by someone you’ve blind-dated with cleverly edited pictures or received an exclusive item acquired online only to have your hopes crushed by a fake replica, there’s nothing more disappointing than being let down by false expectation.

We want the best for our cars, so there’s nothing more frustrating than spending a fortune on products to pamper your beloved vehicle only to find out you’ve been cheated with fake goods.

Social media and forums have been set alight recently with news and discontent voiced by persons who may have been cheated by fake “premium” engine oil sold through supposedly “authorised channels”. Word is that these conniving syndicates have even gone to the extent of mixing oil of unknown origins with used engine oil acquired from workshops, just to make them look authentic.

There were even reports of unethical workshops in Malaysia knowingly selling these repackaged products – a disturbing discovery after they were raided by local authorities.

Apart from encouraging its customers to only purchase Helix engine oils from Shell authorised workshops, Shell retail station, Official Shell Online Stores on the Lazada, Shopee and 11street platforms, Shell has also shared useful tips on how to look out for the real deal when purchasing Helix engine oils:

  • QR Code

Authentic Shell products come with a QR code on the packaging which functions as a proof of authenticity. Note that they cannot be imitated or replicated by counterfeiters.

  • Range of products

For the Malaysian market, Shell only sells the following range of engine oil:

  • Shell Helix Ultra 5W 40 (4L)
  • Shell Helix HX7 10W 40 (4L)
  • Shell Helix HX7 5W 30 (4L)
  • Shell Helix HX5 10W 30 (3L)
  • Shell Helix HX5 15W 40 (4L)

Note that these products will also have “Made for Malaysia / Untuk Pasaran Malaysia” stated on its packaging.

  • Product Code

There is a product code printed on the new “Made for Malaysia” Shell Helix product packaging. The product code enables tracking and enhances product authentication.

To ensure consumer confidence in the range of Helix engine oil sold in Malaysia, and to curtail the use of fake engine oil that could possibly result in damage to vehicles, it is imperative that customers acquire Shell Helix engine oils from authorised and official channels. Having genuine Helix engine oil in your car doesn’t just safeguard the health of vehicle, it also offers a valuable peace of mind each time you start the engine.

To authenticate the Shell Helix product, simply peel the top right corner of the label to reveal the QR code and scan it with your smartphone to submit details regarding the product. Consumers will then receive an authentication on whether they’re official authorised products from Shell Malaysia.

Doing so will also allow consumers to register for the Shell Advantage Rewards (SHARE) programme that offers goodies such as a sign-up bonus, Shell Helix Engine Warranty (SHEW) and free Shell Helix products. Click here to find out more!


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