Honda Malaysia compensates RM50 for owners affected by airbag recall



Honda Malaysia has provided a new series of updates related to the ongoing Takata airbag inflator recalls. This time, the company announces three new service central hubs and adds compensation for owners who have not been able to use their cars due to the delay.

Firstly, three new service central hubs will be set up to mitigate the increasing number of airbag module replacements, which should help alleviate the high volume of repairs at authorised Honda service centres. The hubs will begin operations from 1 August 2016 to 30 September 2016 and is open seven days a week (excluding public holidays), from 8am to 7pm. Owners can also arrange for an appointment via the toll-free number at 1-800-88-2020.

The mentioned locations are as follows:

  • Northern Hub –  No.401, Jalan Dato’ Keramat, 10150 Georgetown, Penang.
  • Central Hub (Soo & Sons Metal Works Sdn. Bhd)  – Lot 15 Jalan 13/6, Section 13, 46200 Petaling Jaya, Selangor.
  • Southern Hub (Oriental Assemblers Sdn. Bhd) –  99 & 99A-C, Jalan Tampoi, 81200 Johor Bahru, Johor.

At the same time, a total of 24 Mobile Hubs will be setup at 21 selected Petron service stations and three Honda Family Road Trip locations. These Mobile Hubs will open from 5 August 2016 until 25 September 2016 and will be operational every Friday, Saturday, and Sunday at three different locations from 8am to 7pm. The mobile hubs will allow affected Honda owners more options to get their vehicle’s airbag inflators replaced. The locations are shared at the image below (click to enlarge). honda-malaysia-hub1honda-malaysia-hub2

Honda Malaysia also formed Mobile Teams to support both the service central hubs and mobile hubs. The hubs will be staffed by trained Honda associates from Honda’s Melaka plant, providing additional manpower to overcome the massive recall.

Finally, Honda Malaysia offers compensation of RM50 per day to affected owners for “Loss of Use of Car”. However, this is only valid for driver’s airbag inflator only and not applicable for those seeking replacement for front passenger airbag.

Affected users can register at www.productrecall.honda.com.my to receive their compensation. Once parts have arrived, the affected owners will be notified and advised to replace the airbag inflators within two days. The compensation period begins on 28 July 2016 and ends on 31 August 2016.HOND-1601-004-CRA-013€Scenario 2

AutoBuzz.my would like to give a friendly reminder to all affected Honda owners to take this recall seriously. To check if your vehicle is affected, log on to www.honda.com.my or www.productrecall.honda.com.my. We urge you to please get them replaced soonest at any authorised Honda service centres. All parts and labour costs will be fully borne by Honda Malaysia.



2 COMMENTS

  1. Well I was impressed I took my Honda Insight to the Hub in Penang and was told it needed the Upgrade BUT then was told we can do the drivers side but passenger side we have no stock Parts.
    They gave me September as to when the Passengers can be sorted.
    So good for you Honda setting up all theses place to get the updates.
    But surely DO YOU NOT NEED TO CHECK STOCK for this part
    Dah Dah This must be Malaysia I Guess
    Not So impressed EXPAT>

    • Well mate yours truly also own a Honda and also baffled with the shortage for passenger airbag inflator replacement, what’s more for the announcement as well. But I do applaud Honda Malaysia’s honesty on this case especially with their initiative to inform the ones affected by this. Nevertheless hope to receive our replacements as soonest as possible. Perhaps another trip for the crackers I presume?

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