Volkswagen customers can now book their service appointments from the comforts of their homes with the new Online Service Booking. It’s available on both desktop and mobile, where customers get to select their preferred dealership, date, and time. They will only be required to key in their vehicle details and once done, an aftersales advisor will be in touch to confirm the service appointment booking.
Another new digital service is the Service Cam, allowing owners the freedom to not be at the service centre when their cars are being attended to. A sales advisor will share a detailed walkthrough video of the vehicle while also recommending the necessary parts replacements.
The Service Cam merely serves to highlight areas of the car not covered in the scheduled service maintenance. Upon reviewing it, customers can decide whether to proceed with the parts replacement.
Service Cam further complements Volkswagen’s #safehands contactless initiatives as the customer only needs to drop off their key, confirm vehicle acceptance, and undergo 5-Star Service Check digitally. Any additional repair work needed is sent via video to the customer, together with an e-quotation so that the customer can make an informed decision.
Once the vehicle is ready, any explanation of the invoice followed by the vehicle handover will also be done via Service Cam. The customer will be able to make an electronic payment and collect the vehicle.
Other on-going promotions at Volkswagen includes a Repair Package for vehicles older than five years. The package offers owners up to RM1,394 savings on shock absorbers and up to RM992 savings on brakes. Available packages are for front absorbers, rear absorbers, front and rear brakes.
Not only are the main parts changed, but other relevant component parts such as nuts and bolts, are replaced to ensure better performance and safety as per the manufacturer repair process. These genuine parts are accompanied by a 2-year warranty for customer’s peace of mind.