Following the Government’s announcement of the reimplementation of Conditional Movement Control Order (CMCO) from 14th October to 27th October 2020 in Kuala Lumpur, Selangor, Putrajaya, and Sabah, Mercedes-Benz Malaysia today announced that all of its outlets in the affected regions will still remain operational.
All dealerships will still be open for business, while test drives, routine service and maintenance, and repairs will be carried out as usual in accordance to strict Mercedes-Benz Star Shield SOPs, in line with guidelines provided by the Ministry of Health. The Service24h Roadside Assistance will also remain operational for emergency breakdown and technical issues.
The Mercedes-Benz Star Shield programme is a safety protocol consisting of the provision of masks and hand sanitizers for all dealers and customers, regular cleaning and sanitization of showroom cars and common areas, temperature checks, as well as limited customers per entry.
To practice social distancing and minimise contact during CMCO, Star Shield also includes initiatives such as the Drop & Go, Door-to-door, and Express Service for all customers at Mercedes-Benz Malaysia authorised service centres.
Customers are encouraged to book their vehicle service and test drive appointments ahead of time via the Mercedes-Benz Malaysia website, available here, and to follow the SOPs at all times when visiting the dealerships or service centres.
For any emergencies or queries related to their vehicles during this period, customers can phone Mercedes-Benz Malaysia at the toll-free number 1-800-88-1133.