Mercedes-Benz Malaysia recently held the Dealer of the Year awards aimed at recognising the efforts of its vast network of 33 dedicated dealerships nationwide.
Six awards were conferred – Best Performance in Financial Services, Best Performance in Business Excellence, Best Performance in After-Sales, Best Performance in Sales, Best Performance in Customer Satisfaction Index (CSI) and Customer Loyalty Index (CLI).
The most prestigious award, the Mercedes-Benz Malaysia Dealer of the Year 2017, was presented to Hap Seng Star Sdn Bhd Balakong dealership. It achieved the overall highest scores in all aspects of sales, after-sales, customer satisfaction index, customer loyalty index, business excellence and financial services.
The other winners are as follow:
|Best Performance in Sales||Asbenz Motors Sdn Bhd|
|Best Performance in After-Sales||Cycle & Carriage Bintang Bhd (Johor Bahru)|
|Best Performance in Business Excellence||Hap Seng Star Sdn Bhd (Kinrara)|
|Best Performance in Financial Services||Hap Seng Star Sdn Bhd (Jalan Ipoh)|
|Best Performance in Customer Satisfaction Index (CSI) and Customer Loyalty Index (CLI)||Cycle & Carriage Bintang (Northern) Sdn Bhd (Juru & Bukit Tengah)|
Speaking at the award presentation ceremony, Mercedes-Benz Malaysia, President and CEO, Dr Claus Weidner said, “As the leading premium automotive brand in Malaysia, we have been setting the benchmark in defining automotive excellence – especially in crafting a unique and unrivalled customer experience. To this end, we are continuously enhancing customer touchpoints, and currently offer the largest network coverage in the premium segment.”