The Volkswagen brand in Malaysia has recently gone through a terribly rough patch relating to DSG failures. After Volkswagen Passenger Cars Malaysia (VPCM) took over as the official distributor of Volkswagen cars in Malaysia, the company has taken concrete measures to regain customer confidence and strengthen brand presence in the local market.
Step one was to enforce a 5-Year manufacturer warranty offered to all purchases of Volkswagen cars registered after 1 September 2016. Now, VPCM followed up with the “VPCM Customer Care Goodwill” programme which gives an additional 2-Year coverage for DSG (Direct Shift Gearbox) equipped models produced till December 2013 with mileage up to 200,000km. However, this is not an extended warranty programme but a Goodwill programme, whereby each claim is subjected to a case-by-case basis.
The programme covers 100 percent DSG and related parts replacement with minimal shared labour charges between VPCM and the customer. On top of that, any replacements conducted through this Goodwill programme is covered with a 2-Year warranty, which includes all parts and labour (excluding wear and tear).
To be entitled for this Goodwill programme, customers must produce a full service history from authorised Volkswagen Service Centres. This programme is also applicable on selected components for Volkswagen cars that have passed its warranty period. Volkswagen owners can head to their preferred authorised Volkswagen Service Centres to check their cars’ eligibility via VPCM’s online system using the car’s VIN number.