A new ruling by the Malaysia Government will now require all automotive workshops to display a list stating the names of mechanics and their qualifications, in a bid to provide customers with more transparency and confidence when choosing workshops.
As reported by Bernama, the new ruling is one of the several improvements contained within the Consumer Protection (Workshops Information Disclosure) (Amendment) Regulations 2022 that took effect nationwide on July 1, 2023.
In a statement, Domestic Trade and Cost of Living Minister Datuk Seri Salahuddin Ayub said that the new ruling would encourage workshops owners to either hire qualified mechanics or help their mechanics to obtain proper qualifications.
In addition to listing its mechanics and their details, workshop operators are now also required to state clearly the category of spare parts being used in a repair (whether they are new, used, or reconditioned).
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The amendment was first gazetted in June 2022, but the enforcement of the ruling was postponed for a year to allow for those affected to prepare for the changes.
“The postponement period for the enforcement of the Consumer Protection (Workshops Information Disclosure) (Amendment) Regulations 2022 ended on June 30, 2023 and it is in full effect nationwide as of July 1, 2023. Action can be taken for any breach of the regulations as stipulated under the Consumer Protection Act 1999 (Act 599),” he added.
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